Refund policy

You have 30 days from the date of receiving your order to request a return.

Return Eligibility

To qualify for a return, the item must be:

• In the same condition as received

• Unworn or unused

• With all tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at: info.noorahbyj@gmail.com

Once your return request is approved:

• We will send you a return shipping label

• You will receive instructions on how and where to send your package

Return Address:
[INSERT RETURN ADDRESS]

Note: Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

• Sale items

• Gift cards

If you are unsure whether your item is eligible for return, please contact us.

Exchanges

The quickest way to receive the product you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, for any reason.

Items must be:

• Unused and unworn

• With tags

• In original packaging

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding its approval.

If approved:

• Refunds will be processed to your original payment method within 10 business days

• Additional processing time may vary depending on your bank or card provider

If more than 15 business days have passed since your refund was approved, please contact us at info.noorahbyj@gmail.com.